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Call or Text Phenom FTBL at ‪214-444-9287‬

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League Policies

All Phenom Football registrations are nonrefundable, and refunds will not be issued. 

Any program completely canceled by Phenom Football, the customer will be refunded, excluding software platform and processing fees.

Should a customer need a refund due to an unforeseen circumstance (ie. injury or emergency), Phenom Football will issue a credit for participation in a future program.

Phenom Football reserves the right to cancel or transfer any program based on insufficient enrollment. 

In the rare event there is not enough participation to run a certain location, Phenom Football will contact each customer directly via email and phone call and provide you with the nearest location options. If we do not hear back within 48 hours, we will automatically transfer the customer to the nearest location of play.

**COMBINED WAIVER OF LIABILITY AND IMAGE/LIKENESS RELEASE AGREEMENT FOR FTBL, LLC**

**PLEASE READ CAREFULLY! THIS DOCUMENT AFFECTS YOUR LEGAL RIGHTS.**

**I. RELEASE AND WAIVER:**  

In consideration of my access to activities and services provided by FTBL, LLC (hereafter “Phenom FTBL”), including but not limited to participation in events, camps, combines, and other athletic or educational activities (collectively “Activities”), I, the undersigned, HEREBY FOREVER RELEASE, WAIVE, DISCHARGE, AND HOLD HARMLESS Phenom FTBL LLC, its successors, affiliates, partners, directors, officers, employees, agents, and contractors from any and all liability, claims, demands, actions, causes of action, costs, expenses, and attorney fees arising out of or in any way related to any loss, damage, or injury, including death, that may be sustained by me, or any property belonging to me, as a result of my participation in the Activities, WHETHER CAUSED BY THE NEGLIGENCE, RECKLESSNESS, OR INTENTIONAL ACTS OR OMISSIONS of Phenom FTBL, or otherwise.

**II. CONSENT AND ASSUMPTION OF RISK:**  

I acknowledge that participation in the Activities involves inherent risks, including risk of physical injury, illness, or death. I FULLY ACCEPT, CONSENT TO, AND ASSUME ALL RISKS associated with these Activities. I agree to take full responsibility for any injury or loss I may suffer, not exceeding my physical capabilities. I agree to inform Phenom FTBL immediately of any injury or medical condition affecting my participation.

**III. INDEMNIFICATION:**

I agree to indemnify and hold harmless Phenom FTBL against all liabilities, claims, and expenses arising from my actions or omissions during participation in the Activities.

**IV. ACCOMMODATION RELEASE AND INDEMNIFICATION:**  For any accommodations provided or arranged by Phenom FTBL, I release Phenom FTBL from liability and agree to indemnify them against losses due to my actions or negligence.

**V. CONSTRUCTION AND GOVERNING LAW:**  

This Release and Waiver is governed by the laws of the jurisdiction where Phenom FTBL LLC is based. Ambiguities in this document shall be construed in favor of a broad release and waiver of liability.

**VI. SEVERABILITY:**  

Should any provision of this Release and Waiver be found unenforceable, the remainder shall remain in effect.

**Youth Participant Media Waiver Form**

 

**Waiver Language:**  

I, the undersigned parent or legal guardian (“Guardian”), hereby grant FTBL, LLC (“Phenom FTBL”) and its affiliates the irrevocable and unrestricted right to use, reproduce, and publish any photographs, video recordings, or other media content (“Content”) captured during Phenom FTBL’s events, including but not limited to youth flag football and 7 on 7 football programs, featuring the minor child (“Participant”) named below. This authorization includes the right to edit, alter, or modify the Content for use in promotional materials, advertisements, or any other purpose deemed appropriate by Phenom, without compensation to Guardian or Participant.

Guardian acknowledges that Phenom FTBL shall be the sole owner of all rights, title, and interest in and to the Content, including any intellectual property rights therein. Guardian hereby releases Phenom FTBL and its affiliates, officers, directors, employees, agents, and representatives from any and all claims, demands, or liabilities arising out of or in connection with the use of the Content as described herein.

Guardian understands and agrees that this authorization shall remain in effect indefinitely, unless revoked in writing by Guardian and acknowledged by Phenom. Guardian further understands that revocation of this authorization shall not affect any rights or permissions granted to Phenom prior to the date of revocation.

 

Retail Returns & Exchanges

ALL SALES ARE FINAL.
NO RETURNS.

EXCHANGES ARE PERMITTED IN CERTAIN SITUATIONS.
YOU MAY EXCHANGE THE FOLLOWING ITEMS DUE TO SIZING:

  • Headgear
  • Shoulder Pads
  • Cleats
  • Gloves

*If an item is not included in the list above, it is not eligible for an exchange and is considered final sale.
Exchanges
To be eligible for an exchange, the following criteria must be met (with NO exceptions):

  • your item must be in the same condition that you received it
  • your item must be unworn and unused (outside of a try on)
  • your item must be in its original packaging
  • you will need to provide the original receipt at time of purchase
  • you must request an exchange via email within 10 business days of receiving your item

Exchange shipping will be the responsibility of the customer.
Please reach out to orders@phenomftbl.com to request an item exchange.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PLEASE NOTE: If gear is returned to our warehouse that is outside of our policy and was not approved for exchange, it will be donated or discarded. Refunds will not be granted for returns or exchanges outside of the Policy listed above.

If there appears to be fraud or abuse of policy, we may choose to decline your return.

Please contact us with any order questions or for additional order help at orders@phenomftbl.com.

Retail Shipping Policies

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

All orders are shipped via UPS Ground are received on average 5-7 business days after the order is processed.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at orders@phenomftbl.com with your name and order number, and we will look into it for you.

Privacy Policy

This Privacy Policy describes how phenomftbl.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processors, WooCommerce and Shopify.

 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor WooCommerce and Shopify.

 

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor WooCommerce and Shopify.

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

For example: We use WooCommerce and Shopify to power our online store.
You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, please contact us by e-mail at orders@phenomftbl.com.